Questions before you book
Frequently asked questions
Everything you need to know before your stay at Waterfront Retreat. Can't find what you're looking for? Call us at 256-335-1827 or email info@waterfrontretreatonpickwicklake.com.
What time is check-in and check-out?
Check-in is at 4:00 PM, and check-out is at 10:00 AM. We offer convenient self check-in, and your access instructions will be provided before your arrival. We kindly ask that guests respect our check-in and check-out times so we have enough time to thoroughly prepare the cabin for each stay.
Can I request an early check-in or late check-out?
Early check-in and late check-out may be available depending on our cleaning and reservation schedule. Please contact us in advance to ask about availability. We cannot guarantee these requests.
Do you have quiet hours?
Yes. Quiet hours are from 10:00 PM to 8:00 AM. Waterfront Retreat is designed to be a peaceful and relaxing getaway. We ask all guests to keep noise to a minimum during quiet hours and be respectful of others enjoying the property.
Is each cabin directly on the water?
Waterfront Retreat sits along an inlet off Pickwick Lake. Cabins are just steps from the shoreline, with a shared dock, fire pit, and beach area a short walk from your door.
Are the hot tubs private?
Yes — each cabin has its own private hot tub just for you and your partner, in addition to the shared fire pit and dock area by the lake.
Are kayaks and a paddle boat included?
Yes — kayaks and a paddle boat are available to all guests for exploring the lake at your own pace.
How many guests can stay, and is there a minimum age?
Each cabin welcomes 2 adult guests. Waterfront Retreat is an adults-only property, and the primary renter must be 25 or older.
Are pets allowed?
Waterfront Retreat maintains a no-pets policy. Service animals are accommodated as required by law.
Is smoking allowed?
Waterfront Retreat is a non-smoking property. Smoking or vaping inside any cabin may result in additional cleaning and damage fees.
Is Wi-Fi available?
Yes, every cabin includes Wi-Fi.
Is parking available?
Yes — free parking is provided at each cabin.
Are parties, events, or extra visitors allowed?
Waterfront Retreat is a quiet, couples-only retreat. Parties, events, and gatherings are not permitted, and only registered guests are allowed on the property. Visitors are not permitted without prior written approval from management.
What's included in my stay?
Each cabin includes bed linens, a private hot tub, a Keurig coffee maker with coffee, cream & sugar, a mini fridge, toaster, air fryer, basic cooking utensils, dishes, silverware, and a Blackstone griddle with utensils. Wi-Fi and bath essentials (shampoo, conditioner, body wash, hand soap & dish soap) are also provided. Kayaks and a paddle boat are available for exploring the lake, along with a shared fire pit and dock area.
What should I bring?
Just your food and personal items — we've taken care of the essentials (linens, cooking basics, coffee, and bath essentials) so you can pack light and relax.
What is your cancellation policy?
We follow Airbnb's Flexible cancellation policy. Guests can cancel up to 24 hours before check-in for a full refund. Cancellations made less than 24 hours before check-in are non-refundable for the first night; any remaining nights are refunded. If you book at least 7 days before check-in, you also have 24 hours after booking to cancel for a full refund.